Moicity Terms and Conditions – Complete Platform Usage Guide

Welcome to moicity — an online entertainment platform designed specifically for Malaysian players. By accessing, registering for, or using any part of the moicity platform, you automatically agree to be bound by the Terms and Conditions set out in this document, together with the Privacy Policy and any additional guidelines issued from time to time.

This document constitutes a legally binding agreement between you ("User" or "Member") and moicity ("Platform", "we", "company"). If you do not agree with any part of these terms, please discontinue use of the platform immediately.

Moicity reserves the right to change, add, or amend any section of these terms at any time. Notice of changes will be communicated via registered email or through in-platform announcements. It is the user's sole responsibility to read and understand the current terms.

To register and use the moicity platform, you must meet all of the following requirements without exception:

• Aged at least 18 years of age on the date of registration.
• Not residing in any region or country where access to this platform is prohibited by local law.
• Registering as a private individual — not on behalf of a company, organization, or third party.
• Only have one (1) active account at any one time. Registering multiple accounts is strictly prohibited.
• Providing accurate, complete, and up-to-date information during the registration process.
• Complete the identity verification (KYC) process when requested by moicity.

During registration, you are required to provide your full name, date of birth, phone number, and an active email address. The identity verification (KYC) process may require you to upload a copy of an identification document such as a national ID or passport. All data is collected in accordance with the moicity Privacy Policy and will not be shared with third parties without your consent.

Your account security is a shared responsibility between you and moicity. Our platform provides the latest security layers, including 256-bit SSL encryption, two-factor authentication (2FA), and real-time account activity monitoring. That said, you also play an important role in keeping your own account secure.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password or login details with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of protection.
• Log out of your account after every session, especially when using a shared device.
• Report to our support team immediately if you suspect your account has been accessed without authorization.

Moicity will never ask for your password through any channel — including email, chat, or phone. If you receive any communication requesting your password on behalf of moicity, please disregard it and report it to us immediately.

You are fully responsible for all activity that occurs under your account. moicity will not be liable for losses resulting from a user's failure to keep their login credentials secure.

Moicity supports a variety of deposit methods that are safe and fully integrated with Malaysia's banking system. All deposits are processed through channels using full encryption to ensure the security of your transactions.

All deposits must be made from a legitimate source in your own name. moicity does not accept third-party deposits. If there is a mismatch between the payment account name and the moicity account name, the transaction may be held for further verification.

Moicity is committed to processing all legitimate withdrawals promptly and transparently. Your winnings are yours — we ensure the withdrawal process is as simple and seamless as possible.

• Minimum withdrawal: RM 50 for most methods.
• Processing time: 5 – 30 minutes for most requests, depending on the withdrawal method.
• Your first withdrawal requires a completed KYC verification, confirmed by our team.
• Withdrawals must be made to an account in your own name only — no third-party withdrawals are permitted.
• Withdrawals on accounts with active bonuses are subject to the applicable wagering requirements before approval.

Moicity reserves the right to delay withdrawals for security verification or compliance purposes. In such cases, our team will contact you within 24 hours to provide clarification and further guidance.

Moicity offers a wide range of exciting bonuses and promotions for both new and existing members. Each offer has its own terms and conditions, clearly stated on the relevant promotions page. The following are general guidelines that apply to all bonuses:

• All bonuses are subject to wagering requirement as stated in the offer — typically between 5x and 30x the bonus amount.
• Bonuses are only valid for members who meet the eligibility requirements specified in the respective offer.
• Each bonus has validity period — any unused bonus within that period will expire automatically.
• Moicity reserves the right to void any bonus if there is evidence of abuse, fraud, or a breach of terms.
• Only one welcome bonus is permitted per member, device, and IP address.
• Bonuses may not be transferred, exchanged for cash, or combined with other bonuses unless explicitly stated.

Moicity maintains a full transparency policy across all promotional offers. If you are unsure about the terms of a bonus, please contact our support team before accepting the offer. We are always ready to clarify everything in detail.

The moicity platform offers over 500 game titles from the world's leading providers. All games use RNG (Random Number Generator) which have been certified by independent international bodies to ensure the fairness and randomness of every round's outcome.

• The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, moicity will restore the affected bets or provide fair compensation.
• Players are prohibited from using any automated software or methods (bots, scripts, third-party tools) to play or gain an unfair advantage.
• Collaborating with others to exploit bonuses or promotions (bonus hunting / bonus abuse) is strictly prohibited.
• The minimum and maximum betting limits for each game are set by the respective game providers and displayed within the game interface.

Moicity reserves the right to suspend access to any game for maintenance or update purposes without prior notice. However, we strive to minimise disruption and will notify users through official channels when scheduled maintenance is required.

To maintain a safe and enjoyable environment for all members, the following actions are strictly prohibited on the moicity platform:

• Money laundering or any illegal financial activity.
• Fraud, including the use of stolen or unauthorized credit cards or payment information.
• Opening multiple accounts to abuse bonuses or circumvent set limits.
• Using third-party software, bots, or any automated tools to gain an unfair advantage.
• Colluding with other players in games involving player-versus-player competition.
• Spreading false or defamatory information about moicity on any public platform.
• Attempting to access, hack, or disrupt the platform's technical infrastructure.

All content on the moicity platform — including logos, designs, graphics, text, software code, brand names, and interface elements — is the exclusive property of moicity or its respective licensors. This content is protected by applicable copyright and intellectual property laws.

Without written authorization from moicity, users are prohibited from:

• Copying, distributing, or republishing any platform content for commercial purposes.
• Modifying, decompiling, or creating derivative works based on the platform's code or content.
• Using the moicity name, logo, or brand in any form of marketing or advertising without authorization.

Limited personal use, such as taking screenshots for personal reference, is permitted as long as it is not used for commercial purposes or distributed publicly without authorization.

Moicity provides the entertainment platform on an "as-is" basis. While we do our best to ensure platform availability and performance at all times, we cannot guarantee the absence of interruptions, delays, or technical errors under all circumstances.

• Moicity is not liable for any financial losses arising from legitimate game outcomes.
• Losses or damages resulting from the user's internet connection failure, user device issues, or factors beyond our control are not covered by moicity.
• Moicity is not responsible for the content of third-party websites that may be linked from our platform.
• In the event of a technical failure on moicity's end, our maximum liability is limited to the value of the affected bets only.

Online gaming involves real financial risk. Please play responsibly and do not wager more than you can afford to lose. If you need assistance with a gambling problem, please visit the Responsible Gaming us to explore the available support resources.

You have the full right to close your moicity account at any time. Below are the procedures and relevant information regarding account closure:

• Account closure requests can be submitted through the account settings section or by contacting our customer support team.
• Any valid balance in your account will be returned in full once the required KYC verification is complete.
• Any bonuses that have not met the wagering requirements will be automatically cancelled upon account closure.
• The balance refund process takes 3–7 business days depending on the chosen payment method.

Moicity also reserves the right to suspend or close a user account without prior notice in the event of:

• Violation of any term in this document.
• Suspicious activity requiring further investigation.
• Discovery that registration information is false or inaccurate.
• Instructions from the relevant authorities.

Moicity reserves the right to amend, add, or remove any section of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on this page with a clear update date.

Users are advised to review this page regularly. Continued use of the moicity platform after any changes are published constitutes full acceptance of the latest version of the Terms and Conditions.

This document is governed and interpreted in accordance with the laws applicable in Malaysia. Any disputes arising from this document shall first be resolved through amicable negotiation. If negotiation fails, both parties agree to refer the dispute to the appropriate court jurisdiction.