Moicity Privacy Policy

Welcome to moicity, the online entertainment platform trusted by millions of users across Malaysia. We understand that privacy is more than just a word — it is the trust you place in us every time you log in, make a deposit, or enjoy your favourite games.

This Privacy Policy clearly explains how Moicity collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described in this policy. We encourage you to read this document in full so you fully understand your rights and the choices available to you.

During the registration process and platform use, Moicity collects the following categories of personal information:

Personal Identity Information

• Full name, date of birth, gender, and identification number (MyKad/Passport)
• Email address and mobile phone number
• Residential address and postcode
• Profile picture (if uploaded)

Financial Information

• Bank name, bank account number (for withdrawal purposes only)
• Deposit and withdrawal transaction history
• Gaming activity and wagering records

Technical & Device Information

• IP address, browser type, and device operating system
• Access logs and user session data
• Cookie data and similar tracking technologies
• Geolocation data (at city/state level only)

All of this information is collected directly from you during the account registration process, or automatically as you use our platform.

Moicity uses your personal information responsibly and only for the following legitimate purposes:

We will not use your information for any purpose beyond those listed above without notifying you first and obtaining your consent where required.

Moicity takes the protection of your data seriously. We do not sell your personal information to any third party for commercial purposes. However, in certain limited situations, we may share your information with:

• Payment service providers — to process your deposits and withdrawals securely. All such providers are bound by strict confidentiality agreements.
• Technical service providers — such as hosting, analytics, and cybersecurity providers that help us operate the platform safely and efficiently.
• Regulatory authorities and law enforcement agencies — when required by Malaysian law or a valid court order.
• Identity verification (KYC) partners — for age and identity verification purposes to meet the platform's compliance requirements.

Your personal data is stored on secure servers protected with industry-grade encryption. moicity retains your data for as long as your account is active and for the period required thereafter to fulfil our legal obligations.

In general, transaction records and financial information are retained for a minimum of five (5) years after the transaction date, in accordance with applicable anti-money laundering (AML) legal requirements in Malaysia.

When you close your account, we will delete or anonymise your personal information that is no longer needed, unless retention is required by law.

Moicity fully respects your right to control your personal information. You have the right to:

• Access a copy of the personal information we hold about you.
• Update or correct inaccurate or outdated information via your account profile page.
• Request deletion your information, subject to applicable legal retention obligations.
• Withdraw consent from receiving marketing communications at any time without penalty.
• Object to processing your information in certain circumstances permitted by law.
• Transfer data to other service providers in a machine-readable format.

To exercise any of the above rights, please contact our privacy team using the details provided at the bottom of this page. We will process your request within 14 working days.

The moicity platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognise you on future visits.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may prevent you from using certain platform features.

Moicity continually invests in security infrastructure to keep your data protected at all times. Key security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data communications
• Two-factor authentication (2FA) for login and withdrawals
• Account activity monitoring 24 hours a day, 7 days a week
• Regular security audits by independent third parties
• Real-time intrusion detection system (IDS)
• Daily data backups at geographically separate data centres

While we take all reasonable precautions, no system is 100% immune. We encourage you to also safeguard your account by using a strong password and never sharing your login details with anyone.

Moicity reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via your registered email or in-app notification at least 7 days before those changes take effect.

The "Last Updated" date at the top of this page reflects the latest version of this policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

We aim to address all your enquiries transparently and professionally. Your satisfaction and trust are our top priority.