We believe the best entertainment is safe entertainment. moicity provides a range of tools and guidance to keep your gaming experience enjoyable and in control.
Every player at moicity has full access to gaming control tools designed specifically to support your well-being.
Set the maximum amount you can deposit per day, week, or month. Once a limit is set, it takes effect immediately and can only be reduced without delay.
Moicity lets you set session time limits for your gameplay. When the time is up, you will be automatically notified so you always stay aware of how long you've spent on the platform.
Need a short break? Use the Gaming Break feature to block access to your account for 24 hours, 7 days, or 30 days. No questions asked, no penalties — just time to breathe.
If you feel you need to stop for a longer period, self-exclusion options of 6 months, 1 year, or permanent are available. Your account will be fully locked and all promotional communications will be stopped.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, our system will automatically block any further wagering to protect you.
The moicity support team is available 24 hours a day. If you need additional guidance, we can help connect you with suitable counselling resources in Malaysia.
Online gaming should be a form of entertainment — not a source of stress or financial hardship. At moicity, we understand that behind every account is a real person with a life, responsibilities, and emotions that deserve care.
Responsible gaming means playing within your means — both in time and money. It means knowing when to stop, understanding that losses are part of the game, and never chasing losses with bigger bets. At moicity, this philosophy is not just a slogan; it is the foundation of how we design our platform and services.
Remember: Online gaming is entertainment, not a way to earn income or solve financial problems. Play with money you can afford to lose, not money you need for daily essentials.
Moicity complies with all internationally recognized responsible gaming standards. Our platform is open only to users who are 18 years and above, and we enforce strict age verification during the registration process through integrated KYC procedures.
Problem gambling rarely happens overnight. It usually develops gradually, and many people don't realise they are losing control until the situation becomes serious. Here are some signs to watch for in yourself or someone you care about:
Signs that require immediate attention:
If you recognise yourself in any of the situations above, the most important first step is to acknowledge it. No one has to go through this alone, and seeking help is a sign of strength, not weakness.
Here are some best practices we recommend to all moicity players to keep your gaming experience positive and in control:
| Practices | Description | Status |
|---|---|---|
| Set a fixed budget | Set a fixed monthly entertainment budget and stick to it without exception | Recommended |
| Set a time limit | Don't play for more than 1–2 hours in a single session without a break | Recommended |
| Don't play when emotional | Avoid playing when you are stressed, angry, or upset | Important |
| Avoid alcohol while playing | Alcohol impairs judgement and can lead to poor decisions | Important |
| Don't chase losses | Accept losses as the cost of entertainment and stop once your limit is reached | Critical |
| Take regular breaks | Use the Gaming Break feature if you feel you need a short pause | Recommended |
Proactive Tips: Use the "Loss Limit" feature in your moicity account settings before starting a gaming session. This is the easiest way to ensure you don't overspend without relying entirely on self-control.
Moicity takes the protection of minors extremely seriously. Our platform is strictly for users aged 18 and above. We enforce strict age verification during the registration process, and any account suspected of belonging to an underage individual will be suspended immediately while an investigation is conducted.
If you share a device with children or younger family members, we recommend the following steps:
If you suspect an underage individual is accessing an online gambling platform, please contact our support team immediately. We will respond promptly.
All moicity responsible gaming tools are accessible directly from your account settings. Here are the simple steps to use them:
Access your moicity account using your username and password. Make sure your internet connection is secure and that you are using a personal device.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from Deposit Limit, Session Time Limit, Loss Limit, Gaming Break, or Self-Exclusion based on your needs. Each option comes with a clear description.
Enter the amount or duration you prefer. Lower limits take effect immediately, while limit increases require a 24–72 hour cooling-off period to protect you.
Review your selections and click "Save Settings". You will receive a confirmation email as a record. Your limits are now active and our system will enforce them automatically.
Answer the following questions honestly. If you answer "Yes" to two or more questions, we recommend speaking with someone you trust or contacting our support team.
Have you ever felt the need to hide your gambling activity from family members or friends?
Have you ever tried to stop gambling but failed to do so despite your best intentions?
Have you ever gambled with money that was meant for essential needs such as bills, food, or rent?
Do you feel uncomfortable, irritable, or anxious when you are unable to play for a few days?
Have you ever continued playing in an attempt to win back money you previously lost?
Has gambling ever caused problems in your relationships with family, friends, or at work?
Have you ever borrowed money or sold valuables to fund your gambling?
If you answered "Yes" to two or more of the questions above, consider using the control tools available at moicity or contact our support team. You don't have to go through it alone.
Join moicity and enjoy a safe, controlled, and entertaining online gaming experience. The control is in your hands.